Returns & Exchanges
At Premium Outdoor Furniture & Living Direct, we want you to be completely satisfied with your outdoor oasis. If your purchase doesn't perfectly fit your space, we offer a 30-day return window on all standard furniture items in original condition.
Initiate Your Request
Contact our customer concierge team via email or our online portal with your order number to receive a Return Merchandise Authorization (RMA) number.
Prepare for Shipping
Carefully disassemble the furniture if necessary and pack it securely in the original manufacturer packaging to prevent damage during transit.
Schedule Pickup or Drop-off
For large patio sets, we will coordinate a specialized freight pickup; for smaller accessories, utilize the provided prepaid shipping label at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing